Below are some common questions we receive from our customers. If you have any further questions, please contact us at
Shipping & Pricing

Domestic: Orders usually take between 2-4 days to arrive within Japan.

International: Orders usually take between 3-14 days, however can take longer due to customs/transport delays.

Our prices include 10% Japanese GST.

If you are purchasing from, and shipping to a country outside of Japan, the tax is removed from the total price at the final step of checkout
Import duties are not included in the price of our products and vary from country to country. Because you are responsible for paying any applicable import taxes and duties, we recommend that you double check the local regulations so that you know what to expect before your product arrives.

Domestic: We usually ship with Black Cat Yamato. Enter the tracking number from your shipping email at the tracking website available here. Some orders will however be shipped with Japan Post.

International: We ship our items with DHL, and our packages can be tracked using the supplied 13 digit code here.
Due to export restrictions on many of our products, only OYUKI and Mountain Merch (Souvenir Merch) products can be shipped internationally at this time.
Please remove any other products from your cart to proceed. If you are visiting Japan in the near future, you can opt to pick up your purchases from one of our stores by selecting a Click & Collect option at checkout.
See more details on our shipping policy here
Click & Collect
Click & Collect is only available at times when our stores are operating. For more info on store opening times see our Locations page here.
No, sorry. Ex-Rental (sometimes referred to as Ex-Demo) products are sold "as is". However we will always ensure that they are up to standard and suitable for riding. If we wouldn't ride it, why should you!
The warranty varies between manufacturers. More information on the warranties process can be found on our warranties page here.
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